Returns & Exchanges

At Nomura Tailor Official Online Shop, we strive for your complete satisfaction with our premium home textiles and fabrics. If you are not entirely happy with your purchase, you may return eligible items within 14 days of receipt for a refund or exchange.

Return Process

• 1.
  Initiate Return Request

  Contact our customer support team via the online portal or email with your order number and the reason for the return to receive an authorization code.

• 2.
  Package Your Items

  Securely pack the unused items in their original packaging, ensuring that all tags are attached and the product remains in its original, uncut condition.

• 3.
  Ship the Package

  Affix the provided return shipping label to your package and drop it off at any authorized courier location; please retain your tracking number for reference.

• 4.
  Processing and Refund

  Once our warehouse inspects the returned goods, we will process your refund or dispatch your exchange item within 5 to 7 business days.